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Submitted by Stacey Parzik
March 12, 2013
Review
I just want to applaud the Executive Producer of Run or Dye for this prompt response to the feedback they got re: packet pickup and late start etc. for the race. This came Monday (2 days post race) with a generous discount for future races
Hi Stacey,
I’m so grateful that you came out to Run or Dye with us on Saturday. We had a massive turn-out — larger than we expected.
It was amazing to see so many people in the Los Angeles area who are dedicated to living life in full color. We’re stoked that you brought your loved ones in a celebration of life, friendship, fitness, and fun.
Of course, we understand that there were problems as well. Many of you reached out after the event to share your concerns. Overwhelmingly, the feedback we received was that the check-in line was out of control and that the late start to the race was unacceptable.
We’ve heard you.
One of our core values at Run or Dye is constant improvement: we believe that embracing a life of full color means being willing to grow and learn, and we are committed to always learning from our successes AND our mistakes to make the next event better than the one before.
To that end, I wanted to let you know about some of the improvements we’ll be implementing next time around, including…
1. Better line management. We’re committed to making the line move faster and more productively, including roping it off, having more check-in staff as necessary, and ensuring that people don’t cut in line.
2. Getting started on time. The fact is, the line was so long that it stretched into the course — which is why we started late. If we would have simply set up the line away from the Dye Zone, we would not have gotten a late start.
There are also a few other smaller tweaks we’ll be making to improve runners’ overall experience. While this will allow our future events to get even better, we know that YOU deserve more. We hope you’ll give us another shot. To that end, we’d like to provide you a coupon code, redeemable at any of our upcoming events, anywhere in the country, for 50% off. You’re welcome to use it up to two times (either for yourself or to share with a friend).
Although there were some hiccups in the execution on Saturday, we love that you came and had a great time with us. We’re especially thrilled that we were able to raise substantial donations for our charity partners, Neighborhood Hearts and Awaken the Greatness. We continue to be committed to working with worthy non-profits across the country and especially in the LA area.
Again, thanks so much for being a member of Dye Nation — we’re honored to be around so many people in love with life!
For a more colorful world,
Jake Ackerman
Executive Producer
Run or Dye
Overall
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Post-race
Submitted by tif.ortega
March 11, 2013
Review
The packet pickup was quick and easy but originally the pickup times on a Friday night were only 10-6. I was grateful that they extended them till 8pm because at the race the line was absolutely ridiculous and only had a few people working the table.
We didn’t get to cross the start line till nearly 10 am and even after we finished the 5K there were still people waiting to start the race. The course was nice but not very organized. There was no direction between the walkers and runner and also on the loop back there were people weaving around each other. It was nice to run through the park though and not have to deal with blocking traffic.
I was disappointed that there wasn’t a “FINISH” line but rather a bunch of people just standing near the end – but there was no water when we finished.
I was a little bummed that there were no vendors or anything walk around and interact with. We got there early and had to stand around for over an hour and just people watch.
It was a great idea and was still a good time but I wished for a little more.
Overall
Pre-race
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Post-race
Submitted by Stacey Parzik
March 11, 2013
Review
Runners were encouraged to pickup packets the day before the race at the Citadel Factory Outlets. Parking was easy and free, though we did hit a lot of traffic on the way there and got caught in a few downpours. Pickup was smooth, they had our bibs, tshirts, coupons for Outlet stores, rubber bracelet and tattoos and 1 dye packet per person. Additional dye packets and other items were available for purchase.
This was my son’s 1st 5K and I liked how the course description said it looped back to the start or ‘dye zone’ each time. I figured we could quit if he was tired, but It didn’t quite do that, or wasn’t marked with the option to do that I guess, so luckily he ended up doing the whole thing, which according to my Nike Runnning app was about 3.5 miles for us.
The race started over 30 minutes late as the line for race day pickup was SUPER long so maybe next time they should have a mail option and no race day pickup. There was no pre-race festivities really except one stand I saw with ‘breakfast burritos’ and the Run or Dye merch booth. Hopefully they get some vendors in the future to participate pre-race as it was pretty boring, and we couldn’t hear the announcer even from where we were in the starting chute. Post race they had a DJ playing tunes and more dye being thrown around. No post race food or drink that I saw anywhere so we hit up Figueroa Philly across the street (love that place! so another plus for location of the race 🙂
My son had a great time though and I liked the course running by Natural History Museum, Science Center, Colliseum, Expo Park and Sports Arena. Good 1st experience for my son.
